Question 1

What areas do you deliver to?

Accepted Answer

We currently deliver to Cape Town, Johannesburg and Pretoria with next-day delivery service. We also offer national delivery across South Africa. You can check if we deliver to your area by entering your postal code on our delivery page.

Question 2

What is your delivery process?

Accepted Answer

Orders placed before 10 PM qualify for next-day delivery. All our deliveries are made in temperature-controlled vehicles to ensure your seafood arrives in perfect condition. You'll receive tracking information via SMS and email once your order is dispatched.

Question 3

How does your subscription service work?

Accepted Answer

Our subscription service offers automatic monthly deliveries of your favorite seafood. You can pause, skip, or cancel your subscription at any time through your account dashboard after 3 months.

Question 4

Is your seafood fresh or frozen?

Accepted Answer

We offer both fresh and frozen seafood. Our frozen products are flash-frozen at peak freshness to maintain quality. For fresh products, we work directly with local suppliers to ensure the highest quality and freshness.

Question 5

How do you ensure product quality?

Accepted Answer

We maintain strict cold chain management throughout our entire process. Our products are sourced from certified suppliers, and we conduct regular quality checks. All our seafood is properly packaged and transported in temperature-controlled conditions.

Question 6

How do I store my seafood?

Accepted Answer

Fresh seafood should be stored in the refrigerator (0-4 degrees C) and consumed within 2-3 days. Frozen seafood should be kept in the freezer (-18 degrees C or below) and can be stored for up to 6 months. Once thawed, seafood should not be refrozen.

Question 7

What is your return policy?

Accepted Answer

Due to the perishable nature of our products, we cannot accept returns. However, if you're not satisfied with the quality of your order, please contact us within 24 hours of delivery, and we'll make it right.

Question 8

Do you offer bulk orders?

Accepted Answer

Yes, we cater to bulk orders for events, restaurants, and wholesale customers. Please contact our customer service team for bulk pricing and delivery arrangements.

Frequently Asked Questions

Delivery

Subscriptions

Products & Quality

Orders & Returns

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