Terms and Conditions

Caught Online Terms and Conditions

1.) Detailed descriptions of goods and/or services 

Caught Online is a business in the e-commerce retail industry that sells seafood direct to consumer.

2.) Delivery policy 

Subject to availability and receipt of payment, requests will be processed within 3-5 working days and delivery confirmed by way courier.

3.) Export restriction 

The offering on this website is available to all whom reside in South Africa.

4. Return and Refunds policy

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Unfortunately, our products are exempt from being returned. Perishable goods such as food cannot be returned.

Additional non-returnable items: 

Gift cards

 Refunds (if applicable) 

We aim to provide our customers with only the best quality seafood available, should we fall short of this and you are dissatisfied with your products we want to know about it. We will assess refunds on a case by case basis and we will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, this can be done manually via direct EFT into your provided bank account alternatively if possible a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]. We may request that you send us photos of defective product should we require it, this must be provided should we request it in order to process your refund or excange. 

Shipping

To exchange your product, you should drop off your product at: Caught Online (Pty) Ltd, Unit 8 Epic Industrial Park Bax Street, Maitland, Cape Town. 

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.

5. Cancellation Policy

In the case of a user/customer wanting to cancel a order, a full refund shall be deemed if:

  • Order is cancelled within 12 hours of purchase. 
  • Cancellation does not occur before order cut-off dispatch times (before 9:00 am of the specified delivery date). 
*On-demand deliveries can not be refunded.

6. Customer Privacy Policy 

Caught Online shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from caughtonline.co.za.

PERSONAL INFORMATION WE COLLECT 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: 

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, SnapScan data, Zapper data, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION? 

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

– Communicate with you; 

– Screen our orders for potential risk or fraud; and 

– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Additionally, we retain the right to use your device and customer information to direct relevantly targeted advertising to you beyond caughtonline.co.za through paid advertising and retargeting on social media.  

SHARING YOUR PERSONAL INFORMATION 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Woocommerce to power our online store. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below: 

– Facebook: https://www.facebook.com/settings/?tab=ads 

– Google: https://www.google.com/settings/ads/anonymous 

– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected]

7. Payment options accepted 

Payments may be made via Visa, MasterCard, Snapscan, zapper or by bank transfer into the Caught online bank account, the details of which will be provided on request.

8. Card acquiring and security 

Card transactions will be acquired for Caught Online via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored ob the website. Users may go to www.paygate.co.za to view their security and security policy.

9. Customer details separate from card details.

Customer details will be stored by Caught Online separately from card details which are entered by the client on DPO PayGate’s secure site. For more details on DPO PayGate refer to www.paygate.co.za.

10. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

11. Responsibility 

Caught Online takes responsibility for all aspects relating to the transaction including sale of goos and services sold on this website, customer service and support, dispute resolution and delivery of goods.

12. Country of domicile 

This website is governed by the laws of South Africa and Caught Online chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 49 Welgelee Road, Constantia hills, 7806.

13. Variation

Caught Online may, in its sole discretion, change this agreement or any part thereof at any time without notice.

14. Company Information

This website is run by a  Caught Online (Pty) Ltd based in South African trading as Caught Online and with registration number 2018/281975/07  and Directors/Owners Calvin Davis and Gareth Anderson.

15. Caught Online contact details

Company physical address: Unit 8, Epic Industrial Park Bax Street, Maitland, Cape Town, 7405

Email: [email protected]  Telephone: 0711119074

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